My last day of work for Caltech was October 15, 2021, after more than 36 years with the university, because I chose not to be vaccinated against COVID-19.
From 1985 to 2009, I worked in Caltech's Office of Public Events. For most of that time, I served as Audience Services Manager, overseeing all aspects of our interactions with guests in our 1200-seat auditorium and smaller facilities, including preparation for all events, ticket sales, concessions sales, and staffing events with ushers. When I left that department, a quick tally showed me that I had helped coordinate more than 3,000 campus events (including two visits by sitting U.S. presidents), and had had the honor of directly supervising more than 1,000 Caltech student employees.
From 2010 to 2012, I served as Communications Coordinator in the Caltech Alumni Association. In that role, I managed communications with the university's more than 20,000 alumni (of which I am one), including setting up and managing the Association's use of an email marketing system, coordinating event communications and activities, and helping in the production of print pieces.
Most recently, from 2012 to 2021, I served as the Digital Communications Manager in the Caltech Office of Strategic Communications. As Digital Communications manager...
- I helped manage content for the main Caltech website. Much of this consisted of helping to guide the flow of the 150–250 story ideas that were in progress through our department at any given time.
- I helped folks across campus manage content for their division, department, and laboratory websites.
- I served as a sort of de facto manager of Caltech's Master Calendar. No one person actually managed it, but I was generally the person who set up user accounts for those wanting to enter campus events. I also edited the available locations, event sponsors, and lecture series as needed, assisted with event entry and formatting, and provided training as needed.
- I helped users create campus announcements which appear on the main website and can then be pulled into their group websites. This involved creating user accounts, setting up and editing announcement groups, and assisting with the creation of campus announcements.
- I helped manage updates to the interactive campus map, including adjusting construction zones, adding or removing locations, and editing location information.
- I helped set up and manage our department's internal and external communications tools, including Trello, Slack, Box, SharePoint, MailChimp, Wufoo, Bit.ly, and more.
In each of these positions, I did other things as well, of course, including serving as the department's go-to person for issues with computers and networking.